Responsible Gaming

Online gaming is not a reliable way to generate income, pay off debt or solve financial problems.

Every bet carries risk. Game outcomes also cannot be predicted with certainty. Even if you have won before, past wins do not guarantee the same results in future sessions.

Before you start playing:

• use only spare money you can afford to lose;
• do not use money for rent, bills, food or family essentials;
• do not borrow money to gamble;
• decide on a maximum amount you are willing to spend; and
• treat that amount as entertainment cost, not an investment.

Decisions are easier to make before a session begins than when you are excited or frustrated.

Set two clear limits:

• Spending limit: The maximum amount you will use in one session, per day or per week.
• Time limit: The maximum duration you will play before logging out and taking a break.

Review your deposit, withdrawal and betting records regularly. If actual spending is higher than you expected, stop and reassess your budget before playing again.

Do not raise limits spontaneously just because a session is not going as planned.

Chasing losses occurs when someone continues betting or increases stake sizes to try to recover money that has already been lost.

This behaviour is often driven by emotional distress and can lead to even greater losses. If you reach your budget limit, accept the outcome and end the session.

You should also stop playing if you feel:

• angry or frustrated;
• anxious or stressed;
• overconfident after winning;
• desperate to win money back; or
• unable to think clearly.

Avoid playing while under the influence of alcohol, medication that affects judgement or unstable emotions.

Gambling habits can become a problem when they start affecting your finances, emotions, work or relationships.

Warning signs to watch for include:

• spending more than you can afford;
• playing longer than planned;
• hiding gambling activity from family;
• borrowing or selling possessions to obtain money;
• neglecting work, studies or daily responsibilities;
• trying to recover losses with larger bets;
• feeling restless or angry when unable to play; or
• repeatedly trying to stop but failing.

A single sign does not necessarily mean you have an addiction. However, if these patterns occur frequently, take a break and seek support as early as possible.

Answer the following questions honestly:

• Have you ever spent more than you planned?
• Do you chase losses after a bad session?
• Has gambling affected your bills or essential spending?
• Do you hide the amount of time or money you use?
• Have you borrowed money to keep playing?
• Has gambling affected your sleep, emotions, work or relationships?
• Do you find it hard to stop even after setting limits?
• Do you play to escape stress or problems?

If you answered "yes" to several questions, consider taking a break. Talk to someone you trust or seek help from professional support services.

Sometimes a short break is enough to help you reassess your gaming habits. In other situations, a longer period may be needed.

You can take steps such as:

• logging out after reaching your limit;
• turning off promotional notifications;
• staying away from gambling apps or websites;
• asking a trusted person to help manage your finances;
• using site-blocking tools on your device; or
• contacting VP8MY Customer Service to learn about available account restriction options.

If you apply for self-exclusion or account restrictions, do not attempt to bypass them by opening a new account or using someone else's details.

VP8MY is intended only for individuals who have reached the legal gambling age in their respective jurisdiction.

Parents and guardians are encouraged to:

• not share login details;
• keep banking and e-wallet information secure;
• log out after using shared devices;
• do not allow browsers to save passwords;
• monitor internet activity of minors; and
• use parental controls or site-blocking software if necessary.

If you suspect a minor is using VP8MY, please contact Customer Service through the support channels available on the website.

Asking for help is not a sign of weakness. It is a practical step towards regaining control.

If gambling is starting to affect your life:

• stop playing and avoid making new deposits;
• talk to a trusted family member or friend;
• review your financial situation honestly;
• seek advice from a counsellor or healthcare professional; and
• contact recognised gambling support organisations in your area.

For enquiries about available control or account restriction options, please contact VP8MY Customer Service through the support channels on the website.

Play within limits. Stop when gaming is no longer enjoyable. Do not chase losses.