Privacy Policy

We may collect information required to provide services, manage accounts and maintain platform security.

This information may include:

• full name and date of birth;
• phone number and email address;
• username and account details;
• identification documents or KYC information;
• bank, e-wallet or transaction details;
• deposit, withdrawal, gaming and betting records;
• conversations with Customer Service;
• IP address, device type and browser information;
• login data, session activity and security records; and
• approximate location based on internet connection or device settings.

You are responsible for ensuring the information you provide is accurate, complete and up to date.

We may receive information when you:

• register or update an account;
• complete identity verification;
• make deposits or withdrawals;
• use VP8MY games or services;
• participate in promotions;
• contact Customer Service; or
• use our website or app.

Some technical data is collected automatically through cookies, server logs and similar technologies when you use VP8MY.

We may use your information to:

• open and manage accounts;
• verify identity, age and payment details;
• process deposits, withdrawals and transactions;
• provide games, promotions and customer support;
• detect duplicate accounts, fraud or suspicious activity;
• protect accounts and platform security;
• investigate disputes and transaction issues;
• improve performance and user experience;
• send security notices or service updates; and
• fulfil legal obligations where applicable.

We will not use personal information for unrelated purposes without a reasonable basis or appropriate notice.

VP8MY may use cookies and similar technologies to:

• maintain login sessions;
• store user settings and preferences;
• ensure site functions operate properly;
• understand how users interact with the site;
• measure page and campaign performance; and
• identify activity that may affect security.

You can control or restrict cookies through your browser settings. However, some VP8MY features may not work properly if certain cookies are disabled.

VP8MY does not sell your personal information.

Where necessary, certain information may be shared with:

• banks, e-wallets and payment providers;
• game and platform technology providers;
• KYC, identity verification and fraud prevention providers;
• hosting, security or communication providers;
• professional advisers; and
• authorities or legal bodies when disclosure is required.

We only share information that is reasonably necessary for related service purposes. Third parties may also have their own privacy policies.

If data processing or storage involves other countries, reasonable safeguards will be applied in accordance with applicable legal requirements.

VP8MY takes reasonable technical and administrative measures to protect information against loss, misuse, alteration or unauthorised access.

These measures may include:

• encrypted connections;
• internal access controls;
• security monitoring;
• data storage in protected systems; and
• limited access for staff or providers who require it.

However, no online data transmission or system can be guaranteed to be completely secure. You should also protect your passwords, devices and login details.

Information will be retained only for as long as needed to manage accounts, resolve disputes, prevent fraud or meet legal and operational requirements. After that, information may be securely deleted or anonymised.

Subject to identity verification and applicable law, you may request to:

• access personal information held by VP8MY;
• correct inaccurate information;
• update account details;
• stop receiving promotional messages; or
• delete information that is no longer required.

Deletion requests may not be fully fulfilled if information is still needed for transactions, security investigations, dispute resolution or legal obligations.

Even if you opt out of promotions, VP8MY may still send important messages related to accounts, transactions, security or service changes.

To make a request, please contact Customer Service through the support channels available on the VP8MY website.

VP8MY is not intended for individuals who have not reached the legal gambling age.

We do not knowingly collect personal information from minors. If there is reasonable cause to suspect that an account is owned or used by a minor, VP8MY may restrict the account and conduct further verification.

Parents or guardians who believe a minor has provided information to VP8MY should contact Customer Service immediately.

The VP8MY website may contain links to third-party sites or services. VP8MY does not control how those parties collect or use your information. Please review their privacy policies before providing any personal data.

We may update this Privacy Policy when there are changes to services, technology, security measures or legal requirements. The latest version will be published on this page with the update date.

For enquiries, access requests, corrections or complaints related to personal data, please contact VP8MY Customer Service through the support channels available on the website.