VP8MY Disconnect Policy

If your connection is interrupted:

• games or bets that have been confirmed will usually continue;
• outcomes will be recorded by the system;
• valid winnings will be credited to your account;
• bets that were not accepted may not be processed; and
• account balance will be updated based on actual transaction records.

Closing the browser, app or device after a bet is confirmed does not cancel that bet.

If the connection is lost after a spin or game round has been accepted by the system, the outcome will be determined automatically according to the game provider's records.

This may include:

• slot spins in progress;
• table games such as baccarat, blackjack and roulette;
• free spins or bonus features; and
• instant-win games.

You may not see the animation or result on screen. After reconnecting, please check your game history and account balance to view the recorded outcome.

For autoplay features, only spins that have been accepted and completed will be counted. Subsequent spins that have not started may be stopped.

Live casino games will continue according to the game dealer's actions and provider rules, even if a player's connection is lost.

• Bets accepted before the betting period closes remain valid.
• Bets that were not confirmed in time may not be accepted.
• Outcomes are determined based on the actual results of the live round.
• Any valid winnings will be credited automatically.

If a game requires a player decision within a set time, a default action may be applied when the player fails to provide instructions before time expires.

For pre-match or live betting:

• bets with accepted or confirmed status remain valid;
• selections in a bet slip that have not been submitted are not considered bets;
• live bets may be rejected if odds or markets change before confirmation;
• Cash Out requests are only considered successful after confirmation by the system; and
• accepted accumulator bets will proceed according to the outcome of each selection.

If you are unsure whether a bet was accepted, do not place the same bet again. Check your betting history first to avoid accidentally placing duplicate bets.

Disruptions may arise from various circumstances, including:

• unstable Wi-Fi or mobile data connections;
• interruptions from internet service providers;
• low battery, device overheating or app crashes;
• outdated browsers or operating systems;
• VPN or network issues;
• VP8MY system maintenance;
• disruptions from game or payment providers; or
• unexpected technical failures.

VP8MY cannot control disruptions caused by user devices, internet connections or third-party services.

Before playing or placing bets:

• use a stable internet connection;
• ensure your device has sufficient battery;
• use an updated browser or app;
• close unnecessary background apps;
• avoid placing high-value bets when the connection is unstable; and
• check game or betting history after reconnecting.

Keep basic details such as the time of the incident, game name and bet amount if you experience a problem.

VP8MY may carry out maintenance to maintain platform stability, performance or security. Advance notice may be provided through the website or available communication channels when circumstances permit.

If an unplanned system disruption occurs, affected games and bets will be reviewed based on:

• server records;
• bet acceptance status;
• game provider records;
• transaction history; and
• relevant product rules.

Any account corrections or adjustments will only be made if the review confirms that a technical error occurred.

After your connection is restored, please check:

• game history;
• betting history;
• transaction records; and
• account balance.

If you notice a discrepancy, contact VP8MY Customer Service through the support channels available on the website. Please include:

• username or account ID;
• date and approximate time of the incident;
• game or event name;
• bet amount;
• a brief description of the issue; and
• screenshots or error messages, if available.

VP8MY will review the relevant information. If system records show that the game or bet was settled correctly, the original outcome will stand. If a valid technical error is identified, an appropriate adjustment may be made.